Refund policy

Return And Exchanges

  • Item on sale are non-refundable. All other orders can be exchanged and/or returned for a full refund, minus 10$ shipping and handling, within 15 days. 

  • Replacements are offered if the item is defective and within 15 days of being purchased. Damages caused by regular wear or usage do not qualify for a replacement.

  • Our Handmade products such as Paintings, Art and Pottery cannot be returned or exchanged after being opened or used since they are made on order basis. 

  • After an exchange is made, the item(s) do not qualify for refunds.

  • Refunds are processed within 15 business days after returned item is received.

  • Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

  • To initiate returns, please reach our customer support team at info@ehesas.com and/or chat

  • Return labels will be provided within the policy time.


Returns With A Company-Provided Label

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

  • Damaged
  • Replacement
  • Exchange

Ship the item(s) back within the next three business days.

Seal the package.

Returns Without Label

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Ehesas.com is not responsible for packages lost in transit if sent via a non-trackable carrier.

Securely pack your item(s) in the original packaging.

Add a note with your order number and state the reason for return;

  • Refund

Ship the item(s) back within the next three business days.

Seal the package.

Our shipping address for returns is: 

EHESAS LLC 
56 RIEDER ROAD 
EDISON, NEW JERSEY, 08817

Return Policy For International Orders: 

  • Returns for exchanges, replacements, or refunds will need to be done within 30 days of being delivered (delivery date is provided by the carrier).
  • International customers must cover shipping expenses in order to return their products to the US. 
  • EHESAS.COM will ship the replacement piece (due to damage) to the country of destination, cost-free.
  • Returns for exchanges will be charged a shipping fee, 
  • Items under final sale or clearance being Women, Men, Kids, Home Decor, or others may not be returned or exchanged. 
  • Please note that shipping fees are non-refundable. 

            Cancelation

            If you have placed an order within 5 hours you may request a cancelation for a full refund.

            Pre-orders can be canceled at any time (if they are not processed) for a full refund.

            To initiate returns, please reach our customer support team at info@ehesas.com and/or chat

            Special Sales And Promo Codes

            You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe/schedule.